In this section we have tried to answer the most commonly asked questions related to ordering from

Online Ordering FAQs


Privacy & Security FAQs


My Account FAQs


eNewsletter FAQs


Product Reviews FAQs


Online Ordering FAQs

How do I place an order?

To place an order, you may click on the Add to Cart button located near the product you wish to purchase.

When all items desired for purchase have been added to the shopping cart, you may click on the Shopping Cart link located near the top of the right hand side of the page. The shopping cart provides you with a summary of the items you wish to purchase.

From your shopping cart, you may edit or even add/delete the quantity of each product you wish to buy. Also contained within the shopping cart page is a picture of the product itself along with the title and model number, item's price, subtotal, discount amount (if applicable), any applicable sales tax, estimated shipping cost and your order's subtotal.

Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 3 months. If you wish to continue shopping, simply click the blue Continue Shopping button

By clicking on Secured Checkout you will then be taken through our easy 3-step, 100% secured checkout process certified by Comodo®, or checkout using PayPal..

During checkout, your order is confirmed and you are billed, setting forth the process that gets the product fulfilled and ultimately shipped to your desired location.

As a registered user, your checkout process will be even faster and more convenient, because your shipping and billing addresses will be readily available. You will also have easy access to past orders and the ability to reorder. Best of all, you will receive rewards points for every order. Rewards points are good for discounts on your future purchases. Please visit the My Account FAQs section for more info.

When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing address, billing information (including the last four digits of your card), the products that were purchased and a total charge. An email confirming the transaction will be sent to the email address that you specified during checkout.

If you choose Paypal checkout, a Thank You screen appears. Paypal will then send an Order Confirmation to the email address you provided.

We no longer accept payments via Amazon.

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Commodo logo

How do I pay for my order? accepts the following payment methods:

Credit Cards accepted by

  • American Express
  • MasterCard
  • Visa
  • Discover

Debit Cards accepted by

  • MasterCard
  • Visa

All transactions will be charged in U.S. Dollars.

Enjoy 100% Secure Shopping.

Your credit and debit card information is 100% secured by CyberSource in a PCI-compliant environment, and all personal information is protected by a 128-bit SSL encryption from Comodo®, ensuring a safe, identity-theft free transaction.

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How do I track my order? offers you the capability to track your order. Simply enter your order number at the track your order page and you will receive the most up to date information on the status of your order.

If your tracking status isn't immediately available, please check again later.

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What if I do not receive my order within the expected time frame?

Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation of its return or refund, please contact us at (800) 800-1919.

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What do I do if my merchandise arrives broken or damaged from the carrier?

If you receive your order and it is damaged by the delivery company, refuse delivery (if possible) and call 1-800-800-1819

For more details, please visit our return policy page.

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Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?

Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the next business day or 2nd business day from the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well.

Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack and ship than others.

As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, and orders shipped "2nd Day" to arrive within 3-4 days.

For more details, please visit our shipping information page.

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How do I redeem a coupon?

Periodically, may run percentage (%) discount promotions, dollar ($) off discount promotions and shipping promotions that require you to enter a coupon code.

To redeem your coupon, just enter the coupon code at the promotional code section of the shopping cart. The discount will automatically display after you enter the coupon code.

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Do I have to pay taxes for my order? collects sales tax for online orders in the United States.

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Why am I being told an item cannot be shipped to me?

Due to EPA or PMRA regulations some items may not be shipped to all states or Canadian provinces. If an item is regulated in your state/province, you will be able to see the following state regulation note on the product detail page:

CANNOT ship to States:


CANNOT ship to Provinces:


You will still be able to add it to your cart but if the zip/postal code you enter at the moment of checkout belongs to a restricted state/province for the product you are trying to order, you will get an error message and the item will be automatically deleted from your cart when you proceed to checkout.

At that point you have the following options:

  1. You order a similar product that is not regulated in your state/province
  2. You change your zip/postal code and ship it to a different state/province

If you decide to change your zip/postal code at Step 2 of check out - Shipping Information, and the new zip/postal code belongs to a restricted state/province, the check out process will stop and you will be re-directed to your cart.

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Privacy & Security FAQs

Is my information secured?

Commodo logo

Yes. Your information is secured with Comodo Security.

When you place an order with us, you can feel confident that your credit card and personal information is protected by a 128-bit SSL encryption from Cyber Source.

For more details, please visit our Privacy & Security information page.

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Is info I enter in My Account secured?

Yes. My Account and all sections within it are also 100% secured by the 128-bit SSL encryption, keeping your saved profile, shipping address, billing address, credit card information and order history are safe. Your credit card number is stored by CyberSources's "The Vault" feature, never in our servers.

Enjoy 100% Secure Shopping. Your credit card information is 100% secured by CyberSouce in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.

For more details, please visit our Privacy & Security information.

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My Account FAQs

Why should I sign-up for My Account?

If you plan on coming back and making future purchases, you will find creating an account with very useful.

An account will make the transaction process smoother as certain information (name, address, etc.) will be stored at Any information that you enter into My Account will be accessible only by you as the entire section is password-protected. All data stored in this section is confidential and will not be shared with or sold to any third parties. For more details, please review the Privacy Policy.

My Account will allow you to create wish lists and alerts and to access past orders. While you are creating your profile, you can select to opt-in for the eNewsletter, which provides valuable tips and advice plus entitles you to receive 15% off your first online purchase.

An additional benefit of having a My Account is free return shipping on any orders that do not meet your expectations.

An account is not required to place an order with My Account is designed to create a more satisfactory shopping experience for you.

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How do I sign-up for My Account?

To create an account with us, just select “Sign In/Register” on the top of the page, and sign up by providing your user name, email address and a case sensitive password consisting of 7-10 characters. You may also choose to opt-in/out the eNewsletter under My Profile, and provide us with some demographic information that would help us tailor our offers and communications to your interests. Being an eNewsletter subscriber will also reward you with 15% off of your first order.

Once your account is created, you can provide multiple shipping and billing addresses, which will simplify your checkout process.

You have the option of making purchases with or without an account. If you make your purchases through your account, you never have to re-enter your information. If you choose to make your purchases without an account as a guest, you will have to reenter your information each time.

My Account and all sections within it are also 100% secured by the 128-bit SSL encryption, so your saved profile, shipping address, billing address, credit card information and order history are safe. Your credit card number is stored by CyberSource's "The Vault" feature, never in our servers.

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How do I log-in into My Account?

You can log in to your account from either the link at the top right of every page or during the checkout process. To log in to your account, simply enter your username and password.

Should you lose or forget your password, the password will be emailed to the account on file, after the "secret question" is answered.

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What if I created my account with an incorrect email address?

Your e-mail address is your Login ID. Therefore, your e-mail address cannot be changed.

If the e-mail address that you used to create your account is incorrect, you will need to create another account with the correct address.

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eNewsletter FAQs

Why should I sign up for the eNewsletter?

The eNewsletter provides information and tips specific to your interests. You may set your subject preferences so as to only receive information on any of the following categories that interest you: Electronic Containment, Livestock Fencing, and Horses/Equine.

Also, by signing up for the eNewsletter, you will be among the first to know about special offers, new product launches and more!

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Do I get any discounts for being a eNewsletter member?

YES! By signing up for the eNewsletter, you will receive a 15% off discount on your first online purchase, plus reward points through a My Account which can accumulate from a variety of sources: orders, invitations, image submissions, and more. If you are logged in, the discount will automatically display in your cart. Otherwise, you'll see it during checkout.

The eNewsletter discount may not be combined with any other coupon or discount. You will have the choice to use your standard eNewsletter discount or another coupon, whichever offers a higher discount. Coupons cannot be combined with any other promotion.

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Will my inbox be hit with ton of "junk" mail?

NO! Our goal is to deliver relevant information to your specific interests. You can expect to receive about 2 emails from us every month.

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Can I opt-out from your e-mailing list?

Absolutely! You can opt-out from all e-mail communications at any time by clicking on the "opt-out" link at the bottom of each e-mail and also in your "My Account" profile if you have an account with us.

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What if I changed my e-mail address or signed up with an incorrect e-mail address?

Your e-mail address is used to identify you as a My Account member which entitles you to receiving reward points for orders among other privileges. Therefore, your e-mail address cannot be changed.

If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with the correct address.

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Product Reviews FAQs

Introduction to Product Reviews gives you the ability to express your opinion on products you've recently purchased so you can help other consumers like you find the most appropriate product for each specific need.

Products are rated from 1 (poor) to 5 (excellent). The number of red hearts underneath the product's image, gives you a quick idea of that item's average consumer rating.

Links to see all posted consumer reviews as well as a link to add your own product review are also available.

To enter a new review, just click on "Write a Review" and answer the short questionnaire. We ask for a valid email address in order to validate the legitimacy of the review. Also, our consumer care department may try to contact you to help you solve any problems you encounter with the product you've recently purchased.

Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!

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Are all reviews published?

Our goal is to provide you with top customer service. Reviews are carefully monitored by our consumer care team in order to ensure product reviews are useful to other consumers.

We reserve the right to not publish reviews that are inappropriate based on the following criteria:

  1. Contain advertisements or unrelated topics.
  2. Use profane, offensive or defamatory remarks.
  3. Includes pornographic content.
  4. Tries to duplicate another review.
  5. Reflects the incorrect use of the product

We also reserve the right to correct typos before publishing a review. We would not alter the meaning or focus of a review in any way though.

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How does use your product review?

The main goal of allowing you to rate our products is to assist other consumers like you in finding the most appropriate product for each specific need.

As it is also of our top interest that you are fully satisfied with your purchase, we may contact you to offer help or alternative solutions to solve any problem you encounter when using our products.

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If after reviewing this section you still have some questions or concerns, please do not hesitate to call us at 1-800-800-1819